Refund policy

Returns and Refunds

We at NicoClean LLC place the highest priority on customer satisfaction and the quality of both our product and service. If, after the full course is taken, you are not completely satisfied with our product, you may send it back for a refund. However, please refer to the guidelines below regarding important return, shipping, and company policies.

  1. NicoClean LLC reserves the right to deny sales to any customer whom we deem unsafe to consume our product after correspondence.
  2. Chargebacks may result in the denial of future sales and will be pursued for payment, if necessary.
  3. All returns must be started within 30 days of receiving product to qualify for a refund.
    • Bottle(s) must be mailed from, and received by us in order to receive a refund.
    • Return address: NicoClean 5333 Secor Rd. Unit 12, Toledo, OH 43623.
  4. Refunds do not include any shipping/handling costs incurred. Furthermore, Refunds will be dispensed after a 10% restocking/handling fee.
  5. In the unlikely event that an order is filled incorrectly, NicoClean LLC will immediately begin correcting the order at no additional cost to the customer. All replacement products shipped will be done so in the manner of the previous order and the customer is not expected to return the incorrect product received.
  6. Refunds will only be dispensed to the original purchaser through the method of original payment. The name of the customer seeking refund must match the name of the purchaser we received payment from to verify we are refunding the correct person.
  7. Customers that openly do not comply with our product instructions, or communicate to us lack of compliance to any correspondence with the company written or oral, may not be eligible for a refund.
  8. This product is designed for a personal nicotine detox using our home test strips. This product does not conceal or mask any substances. Any customer that has a negative personal test cannot request a refund based on the results of a lab test, as our product is not used to defraud a lab test via GC/MS.  
  9. We cannot refund money to pre-paid credit cards.
  10. Customer acceptance of replacement product is sent in lieu of refund. 
  11. We reserve the right to cancel orders from any customer at any time if we suspect fraud, or prior chargeback / customer claim.